1Scope of This Policy & Data Controller Identity
This Privacy Policy applies to all personal data processed by we99 in connection with the we99.site website, all casino and slot game services, the live dealer casino, sports betting, payment processing, customer support interactions, marketing communications, and any other product or feature made available under the we99 brand.
For the purposes of applicable data protection law, we99 (operating the we99.site platform) acts as the Data Controller in respect of the personal information you provide during registration, account use, financial transactions, and support communications. If you have any questions about this Privacy Policy or wish to exercise your rights under it, please contact the we99 support team via live chat on the website or by email at the address displayed in the footer of this page.
By using any we99 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we process your personal data as described herein, you must discontinue use of the we99 platform immediately.
2Personal Data We Collect
we99 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website and services, and in certain cases from third-party sources such as payment processors and identity verification providers. The categories of data we collect include:
2.1 Registration & Account Data
- Full legal name as it appears on your CNIC
- Date of birth (for age verification purposes — we99 is strictly 21+ only)
- Pakistani mobile phone number (primary login identifier and OTP delivery)
- Username and hashed password
- City of residence (e.g., Karachi, Lahore, Faisalabad, Islamabad, Rawalpindi)
2.2 Identity Verification (KYC) Data
- CNIC number and a photograph of your CNIC (front and back)
- A selfie or live photo for facial matching where required by verification protocol
- Additional documentation where requested by compliance, such as proof of address
2.3 Financial & Transaction Data
- JazzCash or EasyPaisa account number used for deposits and withdrawals
- Bank account details (HBL, UBL, Meezan Bank, etc.) where bank transfer is used
- Transaction amounts, timestamps, reference numbers, and processing statuses
- USDT wallet address where cryptocurrency is used
2.4 Technical & Usage Data
- IP address, device type, operating system, and browser version
- Session timestamps, pages visited, games played, and wager amounts
- Cookies and similar tracking technologies (see Section 6 below)
2.5 Communications Data
- Content of live chat conversations with we99 support agents
- Email correspondence where applicable
- Responses to surveys, feedback requests, or promotional communications where you have opted in
3Lawful Basis for Processing Your Data
we99 processes your personal data only where a lawful basis exists to do so. The principal bases applicable to we99's data processing activities are:
| Processing Purpose |
Lawful Basis |
| Account registration and authentication |
Performance of contract (your account agreement with we99) |
| Payment processing and withdrawal verification |
Performance of contract; legal obligation (AML compliance) |
| KYC identity and age verification |
Legal obligation under gaming license requirements |
| Fraud detection and anti-money-laundering monitoring |
Legal obligation; legitimate interests |
| Responsible gaming monitoring and intervention |
Legal obligation; legitimate interests (player protection) |
| Customer support and dispute resolution |
Performance of contract; legitimate interests |
| Marketing and promotional communications |
Consent (you may withdraw at any time) |
| Platform analytics and performance improvement |
Legitimate interests |
4How we99 Uses Your Personal Data
we99 uses the personal data it collects for clearly defined purposes. We do not use your data for any purpose incompatible with those described below, and we never sell your personal data to third parties for their own marketing purposes.
- Service Delivery: Processing deposits and withdrawals via JazzCash, EasyPaisa, or bank transfer; crediting winnings; managing your account balance, bonus allocations, and transaction history; enabling login and session management.
- Identity & Age Verification: Confirming that every we99 account holder is a real person who is at least 21 years of age, in compliance with our gaming license obligations.
- Security & Fraud Prevention: Monitoring login activity for unauthorized access; detecting unusual transaction patterns that may indicate fraud, money laundering, or multi-accounting; enforcing our Terms & Conditions.
- Responsible Gaming: Monitoring play patterns to identify potential problem gambling behaviour; delivering responsible gaming tool prompts to accounts showing risk indicators; processing self-exclusion requests and enforcing cooling-off periods.
- Customer Support: Responding to live chat queries, dispute submissions, and account verification requests in a timely and informed manner.
- Marketing: Sending bonus offers, promotional updates, and platform news to registered players who have opted in to receive such communications. You may withdraw consent at any time through your account settings or by contacting support.
- Legal Compliance: Maintaining records required by applicable gaming regulations, responding to lawful requests from regulatory authorities, and fulfilling anti-money-laundering (AML) reporting obligations where triggered.
5Data Sharing & Third-Party Disclosure
We do not sell your data. we99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
we99 may share your personal data with third parties only in the following strictly defined circumstances:
- Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, Visa/Mastercard network processors, and cryptocurrency exchange services receive only the transactional data necessary to process your deposit or withdrawal.
- Identity Verification Providers: Third-party KYC and age verification providers receive your CNIC and biometric data for the sole purpose of confirming your identity as required by our gaming license.
- Game Software Providers: Licensed game studios such as Pragmatic Play, PG Soft, and Evolution Gaming may receive session identifiers and wager data necessary to operate their game software within the we99 platform. These providers operate under data processing agreements with we99.
- Regulatory Authorities: we99 may disclose account and transaction data to gaming regulators, financial intelligence units, or law enforcement agencies where legally required or compelled to do so by a valid regulatory or judicial order.
- Fraud Prevention Services: Industry-standard fraud detection and anti-money-laundering (AML) screening services may receive limited account and transaction data for risk assessment purposes.
All third-party processors engaged by we99 are bound by data processing agreements that restrict them from using your personal data for any purpose beyond that for which it was shared.
6Cookies & Tracking Technologies
Cookie Usage: we99 uses cookies and similar browser technologies to operate the platform, remember your preferences, maintain your login session, and analyse how Pakistani players use our services.
The cookies we99 sets fall into the following categories:
- Strictly Necessary Cookies: These cookies are required for the we99 platform to function. They maintain your authenticated session after login, preserve your language and display preferences, and enable the cashier to function. These cookies cannot be disabled without breaking core platform functionality.
- Analytics Cookies: we99 uses privacy-respecting analytics tools to understand aggregate player behaviour on the platform — which game categories are most visited, how players navigate the lobby, and where technical friction occurs. Analytics data is aggregated and does not identify individual players.
- Marketing & Attribution Cookies: Where you have arrived at we99 via a referral or promotional channel, cookies may be used to record the attribution source for internal tracking purposes. We do not serve third-party advertising and do not set third-party ad tracking cookies.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the we99 platform.
7Data Retention Periods
we99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations. The following retention principles apply:
- Active Account Data: Retained for the duration of your active we99 account relationship, plus a minimum retention period of five (5) years following account closure, in accordance with anti-money-laundering record-keeping obligations applicable under our gaming license.
- KYC Documentation: Retained for a minimum of five (5) years following account closure, or longer where required by applicable regulatory instructions.
- Transaction Records: All deposit, withdrawal, bonus, and wagering records are retained for a minimum of five (5) years following the date of the transaction.
- Customer Support Correspondence: Retained for a minimum of two (2) years following resolution of the underlying query, or longer where the query relates to a disputed transaction or compliance matter.
- Marketing Communications: Retained until you withdraw consent, after which we retain only a minimal record confirming that consent was withdrawn and when.
Upon the expiry of applicable retention periods, we99 will securely delete or anonymize your personal data in accordance with our internal data destruction procedures.
8Security Measures for Your Personal Data
Encryption in transit and at rest: All personal data processed by we99 is protected using 256-bit SSL/TLS encryption during transmission and encrypted at rest within our secure server infrastructure.
we99 implements a layered security approach to protect your personal data, including:
- 256-bit SSL/TLS encryption on all data in transit between your device and we99 servers, covering login credentials, financial data, and personal information alike.
- Encryption of sensitive personal data at rest within our database infrastructure, including CNIC numbers, financial account identifiers, and authentication credentials (passwords are stored as salted cryptographic hashes and are never retrievable in plaintext form).
- Role-based access controls ensuring that we99 staff can access personal data only to the extent required by their specific job function.
- Automated login attempt monitoring with account lockout protections, preventing brute-force attacks on your we99 account credentials.
- SMS OTP (one-time password) verification for sensitive account actions including password changes, mobile number updates, and withdrawal above threshold amounts.
- Regular internal security assessments and technical vulnerability testing to identify and remediate potential exposure points.
No digital security system is infallible. In the event of a personal data breach that poses a risk to your rights, we99 will notify affected individuals in accordance with applicable regulatory obligations.
9Your Rights Over Your Personal Data
Subject to the lawful basis on which we99 processes your data and applicable regulatory obligations, you hold the following rights in respect of your personal information held by we99. To exercise any of these rights, contact the we99 support team via live chat or the contact email displayed in the footer of this site.
10Minors & Age Verification
we99 is strictly an adult gaming platform. Access to all we99 services is limited to individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal data from individuals under this age threshold, and we do not permit minors to create accounts or participate in any we99 product.
As part of our mandatory KYC procedure, we99 requires submission of CNIC documentation before processing any withdrawal. This serves as our primary age verification mechanism for Pakistani players. Where we99 discovers or has reasonable grounds to suspect that an account is registered to or being used by a person under 21 years of age, we99 will immediately suspend the account, withhold any balance pending review, and take appropriate action in line with our gaming license obligations.
If you believe a minor may have gained access to the we99 platform, please contact our support team immediately via live chat.
11Changes to This Privacy Policy & How to Contact Us
we99 reserves the right to update this Privacy Policy at any time. Material changes — those that significantly alter how your data is used or your rights in relation to it — will be communicated via a prominent notice on the we99 website or, where practicable, directly to your registered account. Minor updates such as improved phrasing, clarifications, or the addition of new processing activities consistent with existing purposes will take effect from the date of publication on this page.
Your continued use of we99 following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised document. If you do not agree with any change, you should discontinue use of the we99 platform and may request account closure by contacting support.
For all privacy-related queries, data subject requests, or concerns regarding this policy, please reach the we99 compliance and support team via the live chat function available on the website, or by written communication to the contact email address shown in the footer of this page. we99 will respond to privacy-related requests within a reasonable timeframe and in accordance with applicable regulatory guidance.